FAQs

Read through our FAQs

Throughout our personal and collective experience over the years, we have collected a few of the most commonly asked questions from clients. If none of these address your specific needs, kindly get in touch with us or request a consultation with one of your experts.

1. Who do insurance agents work for?

Insurance agents sell and negotiate insurance covers that match the needs of their clients.

2. Why should I use an insurance agency/agent?

There are many reasons why using an insurance agency is the best way to protect you or your business, here are some of the reasons.

  1. Expertise – Insurance policies can be complex and there are often many differences in cover between policies from different insurers. An insurance agent can advise you of the differences in cover and give advice and recommendations to the best policy for your circumstances.
  2. Ease – Not everyone loves or understands insurance – but we do! We work on making sure the entire insurance process is a simple and hassle-free experience for our clients. We assist with any paperwork that needs to be completed, leaving you to focus your time and energy in running your business.
  3. Speed – An insurance agent understands the claims process and will provide guidance and assistance in expediting the claims process.
  4. Support – We are there to ‘fight your corner’ at all times, including negotiating terms, and settling claims.
3. Who regulates insurance agents?

We are regulated by the Kenya Insurance Regulatory Authority; IRA.

4. What insurance cover does my business need?

Every business faces different risks and exposures, which is why it is critical to have your insurances tailored to you or your business. Once one of our insurance experts has determined what cover you require, we provide a quotation which best suits your needs.

5. What type of personal insurances insurance might I need?

Like a business, you are likely to have assets, whether it is a Car, your Home and, not forgetting you. We offer the aforesaid insurances, plus Health insurance, Life cover and Travel insurance.

6. How much will the insurances cost me?

Almost every risk is different, and we will tailor the insurances required to suit you. We never ‘pigeon-hole’ our clients, we listen and advise them on the best solution. Depending on what cover is agreed between us, will determine the premium.

7. When should I notify my agent of any changes?

It is important that you notify us of any changes as soon as they occur or as soon as you possibly can. Failing to do so may be viewed as failure to disclose material facts and may prejudice any claim that occurs.

8. What is an excess?

This is the deductible amount the insured must pay if they proceed with making an insurance claim. An excess amount is normally stated on the policy as a fixed amount or as a percentage of the limit, sum insured or the loss.

9. Why do we need to submit KYC documents?

As a regulated Insurance Agency, Sovereign Care must do a compliance check before on boarding any client/partner.

Need More Help?

Not sure how to proceed? Visit our FAQs section or send us a message here.